Business Details
24 Years
experience
Professional Domestic Cleaning Services in Cambridge
Established in 2002, Belle Casa (Cambridge) Ltd (Cambridge) Ltd has built a reputation for delivering professional, reliable domestic cleaning services tailored to individual client needs. As part of a nationwide network, we combine local expertise with national standards, ensuring every housekeeper is fully vetted, insured, and matched to clients based on specific requirements. Our commitment to quality is reflected in our glowing testimonials, 14-day cooling-off period, and comprehensive insurance coverage, including 10 million employer liability, 2 million public liability, and 2 million accidental damage protection. We prioritise flexibility, offering weekly or fortnightly services with no maximum hour limits, and ensure seamless continuity through sickness or holiday cover. Our teams dedication to maintaining high standards has earned us a loyal client base, with nearly one-third of new clients coming via recommendations.
Services
Domestic Cleaning
Ironing Service
Housekeeper Matching
Insurance Coverage
Flexible Scheduling
Served areas
- Cambridgeshire
Details
- Year established: 2002
Highlights and features
- Established in 2002 with a proven track record in domestic cleaning.
- Glowing testimonials from satisfied clients in Cambridge.
- Comprehensive insurance coverage including 10 million employer liability.
- Fully vetted housekeepers matched to client-specific requirements.
- 14-day cooling-off period for client satisfaction assurance.
What people say
Super reliable
Very high standard
Excellent service
Thorough job
Goes the extra mile
Services
Domestic Cleaning
Our domestic cleaning service provides tailored, weekly or fortnightly cleaning for homes and small offices. Housekeepers are fully vetted, insured, and matched to client needs. We ensure consistent quality through rigorous checks and flexible scheduling to accommodate changing requirements.
Ironing Service
Available as part of our standard cleaning service, our ironing service is conducted by experienced housekeepers. Items are handled with care, and pricing remains at our competitive hourly rate without additional charges for this convenience.
Housekeeper Matching
We individually match housekeepers to clients based on specific needs and preferences. A pre-start meeting ensures compatibility, and replacements are offered if required, ensuring a seamless and satisfactory experience.
Insurance Coverage
All housekeepers are covered under 10 million employer liability, 2 million public liability, and 2 million accidental damage insurance. This ensures client peace of mind and protection against unforeseen incidents during service provision.
Flexible Scheduling
Clients can adjust service duration in 0.5-hour blocks, from a minimum of 2 hours weekly. There is no maximum limit, allowing for scalable solutions tailored to evolving domestic or office cleaning demands.
Questions
What services do you offer?
We provide regular domestic cleaning and ironing services for homes and small offices in Cambridge, with fully vetted housekeepers.
Do you offer one-off cleans?
No, we focus on weekly or fortnightly regular cleaning services and do not provide one-off or end-of-tenancy cleans.
How are housekeepers vetted?
All housekeepers undergo reference checks, identity verification, and work permit validation to ensure reliability and professionalism.
What insurance coverage do you provide?
We offer £10 million employer liability, £2 million public liability, and £2 million accidental damage insurance for client protection.
Can I change my allocated housekeeper?
Yes, we offer a 14-day cooling-off period and can replace housekeepers if they do not meet your expectations.
What areas do you cover?
Our services are available throughout Cambridge and surrounding areas, tailored to local client needs.
Reviews (20)
Andrew Mckendry
Feb 23, 2022
Report
Have worked closely with the owner of this business for many years and can't recommend the business highly enough. Great eye for detail. if you are in Cambridge and require a cleaner or are a cleaner looking for work don't hesitate to get in contact.
Mallory Barker
Feb 07, 2022
Report
Great company and housekeeper. Have been with them nearly 4 years and are there whenever I need them. Glad I was recommended to you, thank you very much. Service: Standard cleaning
James Smithson
Apr 18, 2021
Report
I have used their services now for over 3 years and found the cleaner to be excellent. She uses her own initiative each week as to what needs cleaning, naturally many things are standard weekly but cleaning out cupboards, microwave, insides of windows etc are not needed weekly. Susan is very reliable and if needs to change the day then it always agreed between us and if unable to then Belle Casa will provide a temporary clean if requested but very rarely needed. Thank you Susan and Belle Casa and I have recommended you to several friends over the last couple of years.
Sara Volpe
Dec 10, 2019
Report
The first cleaning service to call me back and sent someone out within a week of me calling. Tina did an amazing job at her first clean and I'm looking forward to continued great service.
Jon Davies
Aug 14, 2019
Report
I have now been with this company nearly 4 years. I have had to change a housekeeper recently (Eastern European) who was excellent, as she returned back to her own country. The office introduced a new housekeeper before Cheryl returned to her home and am just as pleased with my new housekeeper. A professional service and I feel safe in the knowledge that the housekeeper is fully insured in my home. I couldn't recommend more highly.
Sara V.
Jun 25, 2019
Report
The first cleaning service to call me back and sent someone out within a week of me calling. Tina did an amazing job at her first clean and Im looking forward to continued great service.
Barbara Fernandez
Dec 20, 2018
Report
Due to a recent change in circumstances I no longer use Belle Casa, but our housekeeper was reliable, professional and the office were always very polite and efficient and would not hesitate to return to them.
Nima Razavi
Oct 24, 2018
Report
Worst cleaning company ever. Provided up to dozen to date completely unreliable cleaners. Expects one month paid notice despite not providing any cleaners. And does not refund for missed sessionss. I have to argue with them about this. Avoid!
Iris Den Haan
Jun 25, 2018
Report
I used to work for Belle Casa and my experiences have been great. They provided me the clients and addresses and I contacted the clients to arrange the cleaning times with them. I am disappointed that everyone here gives such bad reviews, it is not Belle Casas fault if a cleaner doesn't show up, this is the cleaners responsibility, but Belle Casa will always try to seek a replacement cleaner so the work can be done. That should definitely be appreciated.
Molly Esman
Jun 17, 2017
Report
Although Initial our Housekeeper was not Ideal, the office team immediately allocated a replacement housekeeper that suited us much better as and almost part of the family now after 3 years with us. The office is always quick to respond and a personal approach is always provided. I would certainly recommend their services.
Geoff Otterman
Jun 12, 2017
Report
Completely unreliable service (housekeepers not coming when agreed) and the owner is not standing behind it. People did not show up when committed and the owner is completely unbothered that I took time off to be with these people. Avoid this company!
Eddie Kehoe
Dec 05, 2016
Report
Nasty charges! Some good and some bad cleaners and if you accidentally forget to cancel your standing order they charge you 27.50 before sending the balance of the payment back. This is apparently 'in the contract' but it's still in my view harsh and potential customers should be warned and I would suggest insisting this part of the contract is amended before signing - because they will use it! Alternatively find a good local independent cleaner.
C. Brads
Feb 04, 2016
Report
I would give this company zero stars. They sent me a flaky cleaner who wouldn't show up and then ended up losing the key to my house which I then had to pay to replace. Company kept my money for the missed cleaning sessions because according to them I was in a contract. How are they billing me when their cleaner no showed?! Total scam.
A. Rumbelow
I have never seen anyone work as hard as Hannah. She has many other clients and often works many hours a day. She has got the most radiant smile, great sense of humour, and does a fantastic job! I don't know what I would do without her
M. Fay
Teresa is the best cleaner we have ever had. She is a very hard working and very conscientious. She notices when things need doing and is very willing to tackle anything. I only mentioned that the airing cupboard was untidy and she sorted it. She is also very thoughtful - she left us bread, milk and eggs on our return from holiday. I have never known as cleaner do that. Please reward her so she doesn't leave!!
A. Disney
Hayley has been coming to ours every Friday for the last year. She's never missed a week, and even helped us out when we moved house. She's prompt, incredibly hard-working, leaves the house sparkling and makes it a joy to come home.
C. Applegate
Diniwe is always really hard-working and friendly, and her diligence in cleaning our house is absolutely amazing. By far the best cleaner we've ever had.
R. Newman & M. Keen
Hannah is one of those people that really pays attention to detail, and will spot literally anything that needs cleaning and deal with it with great determination! We know when we come home after Hannah's been, the place will be spotless and beautiful, and our spirits will be instantly lifted, and we'll feel as though we can properly relax. Some cleaners do the bare minimum, but Hannah takes pride in providing a great service, and we hugely appreciate her for this.
D. Phillips
I would be very happy to nominate Hannah again for an award. She does an excellent job in our slightly awkward house - two sets of stairs! She is reliable - she always lets me know if she can't make my set day for a good reason e.g. hospital appointment and is flexible when we are away.
C. Ford
Id like to nominate our housekeeper, Sarah, for an award as she is exceptionally dedicated to her work and we always find our house is sparkling clean after she has visited.