Business Details
41 Years
experience
Emergency
services
Expert Facilities Management Solutions Glasgow
Established in 1985, our company has redefined facilities management through a collaborative partnership model. We prioritise transparency and innovation, delivering tailored solutions across sectors including retail, healthcare, and logistics. With over 9,000 employees globally, we combine technical expertise in refrigeration, electrical systems, and building maintenance with cutting-edge data-driven strategies. Our commitment to sustainability is evidenced by our 2040 net-zero target, validated by the Science Based Targets initiative. Recognised with ISO certifications and RoSPA awards, we provide 24/7 service desk support and multi-disciplinary engineering solutions.Our self-delivery model reduces contractor dependency while maintaining compliance and operational efficiency. Through continuous staff development and technology integration, we ensure safety, quality, and value for international clients. Our Carbon Reduction Plan includes fleet electrification and supply chain collaboration to achieve emissions targets. As a founding member of the Supply Chain Sustainability Council, we demonstrate industry leadership in responsible business practices.
Services
Facilities Management
Energy Management
Asset Management
Specialist Services
Service Desk
Details
- Year established: 1985
Highlights and features
- Established in 1985 with 40 years' industry experience
- 9,000 employees delivering global FM solutions
- ISO 9001, 14001, 27001 and 45001 certified management systems
- 24/7 service desk supporting 15,000 managed sites
- Committed to net-zero emissions by 2040 with SBTi-validated targets
Associations and certifications
- BSI ISO 9001
- BSI ISO 14001
- BSI ISO 27001
- BSI ISO 45001
- RoSPA 2023 Gold Medal Award
- CHAS
- Achilles Alcumus Safe Contractor
- BAFE Fire Safety Register
- Gas Safe
What people say
Outstanding service delivery
Responsive and efficient support
Agile partnership approach
Gold standard service provision
Proactive safety measures
Services
Facilities Management
Our comprehensive facilities management combines technical expertise with data-driven strategies to maintain safe, compliant environments. We deliver multi-disciplinary services including HVAC, electrical, and building fabric maintenance through trained technicians. Our self-delivery model reduces contractor dependency while ensuring quality control across 15,000 global sites.
Energy Management
Specialist energy management services optimise efficiency through technical analysis and smart technology implementation. Our Energy Bureau provides network infrastructure solutions, specification management, and carbon reduction strategies aligned with 2040 net-zero targets. We deliver measurable improvements in energy maturity and cost efficiency.
Asset Management
Integrated asset management connects multi-site infrastructure through advanced CAFM systems and lifecycle costing models. Our technical bureau provides asset scorecards and data analytics to maximise ROI while ensuring compliance. This approach reduces operational costs by 20-30% across commercial and retail sectors.
Specialist Services
Comprehensive specialist services include mechanical & electrical engineering, fire & security systems, and food equipment maintenance. Our certified technicians deliver construction projects and risk management solutions with ISO 9001 quality standards. This division supports critical infrastructure for major retailers and logistics providers.
Service Desk
Our award-winning 24/7 service desk provides proactive facilities management support with rapid response times. This centralised hub coordinates field teams, manages maintenance requests, and ensures business continuity across 15,000 sites. The system reduces downtime by 40% through predictive maintenance scheduling.
Questions
What sectors do you specialise in?
We serve retail, healthcare, logistics, commercial property, petrol forecourts, and leisure sectors with tailored facilities management solutions.
How do you ensure service quality?
Through ISO-certified processes, 9,000 trained technicians, and 24/7 service desk monitoring with real-time performance metrics.
What sustainability initiatives do you have?
We have committed to net-zero emissions by 2040 with SBTi-validated targets, including fleet electrification and supply chain collaboration.
Do you offer international services?
Yes, we operate in the UK, USA, Australia, Malaysia, France, Singapore, and Hong Kong with localised delivery teams.
How do you handle emergency maintenance?
Our 24/7 service desk provides immediate response with pre-positioned technicians and multi-skilled engineers for rapid resolution.
What accreditations do you hold?
We maintain ISO 9001, 14001, 27001, and 45001 certifications alongside RoSPA Gold Awards and CHAS accreditation.
Reviews (6)
Power Warmth
Mar 22, 2022
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Lovely driving. Cuts you up on Scotswood bridge forcing his way in, then when you toot gives you the middle finger. Then when you go past gives you it again. Lovely driving lovely advert for the company. FD19 XKW
Kevin Donovan
Dec 01, 2021
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Worked at City for nearly 11 years. One of the best companies I've ever worked for. They have supported me with training to progress my career over the years which I have never had with any other employer. They have a great Diversity and Inclusion programme and real focus on Mental Health support for colleagues. #CityFamily
Alexander Robinson
Sep 11, 2021
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Worst company I ever worked for. They make you stay in the Burnside hotel who have family connections to City and th staff at the Burnside are extremely rude
Khawaja Qamar
Jul 16, 2021
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Worked as a sub contractor for this company. Great team of management and have always been very helpful and more than happy to help with any questions or concerns. one of the best companies I have worked for. Wish them all the best.
Mark Smith
Feb 18, 2020
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Horrendous management, do not care about staff, treated badly, staff always leaving, people at the top earn silly money, people who do all the work get no reward, stay away
Chemist A.
Nov 29, 2018
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Van number 035 you haven't a clue how to drive. Pulled out at slow speed on a 60mph A-road forcing me to brake. The other reviews on here seem to back up this company's poor driving and attitude in general. Thank you for letting our voices be heard and hopefully change will follow.
