Business Details
26 Years
experience
Emergency
services
Professional Cleaning Services in London
Matrix Office Services has been delivering professional cleaning and support services across London for over two decades. Established in 2000, our company combines 65 years of collective industry experience with a commitment to flexibility and excellence. We specialise in tailored solutions for office cleaning, multisite operations, specialist cleaning, window cleaning, concierge services, and residential cleaning. Our technicians work seamlessly around client schedules, utilising advanced equipment to meet rigorous health and safety standards.Accredited under ISO 9001, we maintain strict environmental and management protocols while building long-term relationships with clients and stakeholders. With a team of certified professionals, including abseiling-qualified window cleaners and trained residential operatives, we ensure exceptional service delivery across commercial and residential properties. Our family-run ethos prioritises transparency, accountability, and continuous improvement through regular site visits and client engagement.
Services
Office Cleaning
Multisite Cleaning
Specialist Cleaning
Window Cleaning
Concierge Services
Residential Cleaning
Fogging Services
Toilet Hygiene Cleans
Carpet Cleaning
Washdowns
Details
- Year established: 2000
Highlights and features
- We have over 22 years of experience in London's cleaning industry
- Our ISO 9001 certification ensures rigorous quality standards
- We offer 24/7 emergency cleaning services across Central London
- Our abseiling-qualified window cleaners handle high-rise buildings
- We provide tailored services for commercial, residential, and multisite clients
Associations and certifications
- ISO 9001
What people say
High standard of service
Flexible approach
Exceptionally high standards
Personal approach
Helpful and attentive
Services
Office Cleaning
We provide tailored office cleaning solutions for London businesses. Our trained operatives work around client schedules using eco-friendly products. Services include daily maintenance, deep cleans, and post-construction cleaning. We adapt to specific requirements while maintaining ISO 9001 standards for hygiene and safety across all commercial spaces.
Window Cleaning
Our certified window cleaners offer three specialist methods: reach-and-wash systems for low-rise buildings, abseiling for high-rises, and traditional techniques. All operatives hold safety certifications for working at height. We ensure streak-free results on commercial and residential properties across Central London using advanced equipment.
Concierge Services
We provide professional concierge services for high-end residential buildings. Our staff greet visitors, manage deliveries, and offer local information. Team members learn residents' names for personalized service. Available 24/7, we maintain security and hospitality standards while acting as the building's welcoming presence.
Specialist Cleaning
Our specialist cleaning covers carpet extraction, washdowns, and sanitisation. We use hot/cold water extraction and rotary methods for carpets. Toilet hygiene services include full sanitisation of washrooms. During the pandemic, we introduced electrostatic fogging for virus protection across commercial and residential properties.
Residential Cleaning
We offer comprehensive cleaning for residential common areas. Our trained operatives handle tasks from ceilings to floors using appropriate equipment. Services include daily maintenance, deep cleans, and bespoke packages. We conduct site assessments to create tailored solutions for property management companies and housing associations.
People
John Milton
Managing Director
John founded Matrix Office Services in 2000 after senior roles in cleaning firms. He oversees daily operations with regular site visits and client meetings. With 21 years' experience, he combines hands-on management with strategic development while maintaining industry relationships.
Laura Milton
Director
Laura co-founded Matrix with 30 years' industry experience across all cleaning sectors. She manages administrative operations and has worked in practical and supervisory roles. She brings extensive knowledge of business processes and client relationship management to the leadership team.
Samuel Botchway
Area Manager
Sam has 22 years' cleaning experience, including 18 years with Matrix. Starting as a part-time cleaner, he progressed to area manager. He supervises teams across London, earning the nickname 'Super Sam' for his adaptability and problem-solving skills in client operations.
Becky Milton
Compliance Manager
Becky joined Matrix in 2018, managing day-to-day operations and ISO accreditation. She ensures compliance with health and safety standards while supporting business development. Her role combines operational oversight with strategic compliance management across all service lines.
Godwin Nyeche
Site Supervisor
Godwin supervises residential cleaning operations with a professional yet personable approach. His positive attitude fosters team motivation and tenant relationships. He ensures high cleaning standards while maintaining a collaborative environment across multiple London properties.
Questions
What areas do you cover for cleaning services?
We provide services across Central London and surrounding areas, including commercial districts and residential developments.
Are your window cleaners qualified for high-rise buildings?
Yes, our operatives hold abseiling certifications for working at height on tall buildings.
Do you offer emergency cleaning services?
We provide 24/7 emergency cleaning and sanitisation services across London with rapid response times.
How do you ensure service quality?
We maintain ISO 9001 certification with regular audits, staff training, and client feedback mechanisms.
Can you handle multisite cleaning operations?
Yes, we manage cleaning across multiple properties for property management companies and corporate clients.
What residential services do you offer?
We provide concierge services, common area cleaning, and bespoke maintenance packages for residential buildings.
