Business Details
Emergency
services
Professional Carpet & Rug Cleaning Experts
Pro-Active Cleaning has been delivering professional carpet, upholstery, and flood restoration services across South East Wales since 2012. Our team utilises state-of-the-art equipment and child/pet-safe cleaning solutions to restore carpets and furnishings to near-original condition. With over a decade of experience, we serve domestic and commercial clients in Newport, Cardiff, Cwmbran, and surrounding areas, specialising in deep cleaning, stain removal, and emergency water damage recovery. Our certified technicians complete jobs efficiently while maintaining strict attention to detail, ensuring customer satisfaction through visible results and hygienic environments. 
Services
Carpet Cleaning
Upholstery Cleaning
Flood Restoration
Stain Removal
Commercial Cleaning
Highlights and features
- Over 10 years of experience in carpet restoration
- Uses truck-mounted Hydramaster MAXX 470 system
- Child and pet-friendly cleaning solutions
- No hidden extra costs guaranteed
- 100s of satisfied residential and business clients
Associations and certifications
- Dri-Eaz
- Floodtech
What people say
Professional job
Carpets look new
Thorough explanations
House smells amazing
Highly recommended
Services
Carpet Cleaning
Our professional carpet cleaning service uses state-of-the-art equipment to deep clean all carpet types. We remove embedded dirt, bacteria, and stains while preserving fabric integrity. The process includes pre-treatment of stains, hot water extraction, and application of sanitising deodorisers that leave carpets hygienic and fresh-smelling. This service benefits homeowners and businesses seeking improved indoor air quality and extended carpet lifespan.
Upholstery Cleaning
Professional upholstery cleaning restores soft furnishings using environmentally friendly, biodegradable solutions. Our technicians treat fabric stains, remove dust mites, and eliminate allergens from sofas, chairs, and other upholstered items. The process maintains material integrity while improving appearance and hygiene. This service benefits households with pets, allergy sufferers, and commercial premises requiring regular fabric maintenance.
Flood Restoration
Certified flood restoration service addresses water damage emergencies using industrial-grade extraction and drying equipment. Our technicians complete structural drying, prevent mould growth, and restore carpets/flooring to original condition. The process includes moisture mapping and thermal imaging to ensure complete drying. This service benefits properties affected by burst pipes, flooding, or water ingress requiring urgent professional intervention.
Stain Removal
Targeted stain removal service addresses specific carpet and upholstery blemishes using specialist agents. We treat red wine, coffee, pet stains, and traffic lanes with tailored solutions that break down stubborn marks. The process includes pre-conditioning, agitation, and extraction to lift stains without damaging fibres. This service benefits clients seeking precise treatment for high-visibility areas.
Commercial Cleaning
Dedicated commercial carpet cleaning service for offices, hotels, and retail spaces using truck-mounted systems for rapid turnaround. Our team works outside business hours to minimise disruption, restoring high-traffic areas to hygienic condition. The service includes post-construction cleaning and maintenance plans. This benefits businesses requiring reliable, certified cleaning that maintains professional environments.
Questions
What areas do you cover?
We serve Newport, Cardiff, Cwmbran, and all South East Wales including Pontypool, Abergavenny, and Caerphilly.
Are your cleaning products safe for children and pets?
Yes, all our solutions are child and pet-friendly, tested for 100% safety in nurseries and healthcare settings.
Do you offer emergency flood services?
Yes, our certified technicians provide urgent water damage restoration with industrial extraction equipment.
How long does carpet cleaning take?
Domestic jobs typically take 2-4 hours depending on room size and stain severity.
Can you remove pet odours?
Yes, we use specialist enzymatic treatments to eliminate pet urine smells at the source.
Do you guarantee customer satisfaction?
Yes, we won't leave until you're completely satisfied with the results.
Reviews (5)
Ian T.
Mar 07, 2022
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I highly recommend Pro Active their service can only be described as awesome. Tim did our hall, stairs (36 steps) and landings and our eight year carpets now look brand new
Cath N.
May 12, 2019
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I was on the verge of buying a new bedroom carpet when a friend suggested to try Tim first. The carpet came up like brand new - I can't believe how good it looks. Tim is very professional and all the equipment he uses is immaculate. A very satisfied customer and would highly recommend.
Roy L.
May 01, 2019
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Excellent job, very thorough, will certainly use this service again, Highly recommended. R & R Pont Faen
Paulandmai H.
Nov 11, 2018
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Great job very clean and tidy nothing to much trouble carpets left like new after tim had cleaned them great job WELL DONE
Kirsty Bro
Aug 30, 2014
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After my dog recently passed away I wanted to have my carpets and furniture cleaned to re-fresh the house and Pro-Active cleaning were extremely understanding and professional. They did a great job and I would highly recommend them. I will be using them again as they are also very reasonably priced! Could not fault them in any way. Thank you.
