Business Details
25 Years
experience
Trusted Domestic Cleaning Services in Horncastle, Lincolnshire
Established in 2001, Dolly Char is a trusted domestic cleaning agency dedicated to connecting clients with fully vetted and insured cleaners. Our rigorous selection process ensures every cleaner meets our high standards, providing reliable and consistent service tailored to individual needs. We offer flexible solutions including general housekeeping, ironing, laundry, and companionship services, with a commitment to eco-friendly practices. Our unique traffic light system monitors cleaner performance, while our meet-and-greet policy allows clients to build trust before starting services.With nationwide coverage across the UK, we prioritise client satisfaction through transparent communication and a dedicated support team. Our franchise model supports entrepreneurs with low startup costs and comprehensive training, reflecting our growth-oriented ethos. Backed by positive customer testimonials, we continue to redefine perceptions of domestic cleaning services for diverse clientele.
Services
General Housekeeping
Ironing Service
Laundry
Companionship
Shopping Trips
Details
- Year established: 2001
Highlights and features
- We provide fully vetted and insured domestic cleaners for every client
- Our traffic light system ensures consistent service quality monitoring
- Clients receive the same dedicated cleaner for every visit
- Competitive rates starting from 14.50 per hour (area dependent)
- We offer a meet-and-greet option before service commencement
Associations and certifications
- Approved Franchise Association
What people say
Fantastic job
Reliable cleaner
Sparkling clean house
Excellent service
Delighted with results
Services
General Housekeeping
Our comprehensive housekeeping service covers full home cleaning with customizable task lists. Clients can prioritise specific areas like kitchens, bathrooms, or high-traffic zones. Cleaners follow client-specific instructions for optimal results, including pet-friendly adaptations and eco-conscious cleaning methods using client-provided products.
Ironing Service
Professional ironing services handle workwear, household linens, and delicate garments. Cleaners follow precise folding instructions and return items to designated storage locations. This standalone service or add-on option ensures crisp presentation for both personal and professional clothing requirements.
Companionship
Our companionship service combines practical help with social interaction. Cleaners assist with light meals, mail sorting, and shopping while providing conversation and company. Particularly popular with elderly clients, this service enhances quality of life through regular, reliable human connection.
People
Robin Harrison
Director
Founder of Dolly Char since 2001, Robin oversees all business operations including marketing, franchisee training, and strategic development. He remains actively involved in day-to-day management and client relations.
Carol Harrison
Director
Co-founder Carol Harrison contributes to business oversight while maintaining a reduced operational role. She supports strategic decision-making and franchise development alongside her husband Robin.
Steve Curtis
Director
Steve has managed Dolly Char's Lincoln agency since 2011. His responsibilities include client and cleaner recruitment, franchisee support, and local marketing initiatives while assisting with national training programs.
Questions
How do you ensure cleaner reliability?
All cleaners undergo rigorous vetting including home visits, reference checks, and background screening. We maintain a traffic light system for ongoing performance monitoring.
Can I meet my cleaner beforehand?
Yes, we strongly recommend meeting your assigned cleaner prior to service commencement to ensure compatibility and build trust.
What insurance coverage exists?
We provide public liability insurance during cleaning services. Many cleaners also hold their own insurance policies for additional protection.
Do you offer flexible contracts?
Our contracts require 30 days notice for cancellation but allow service adjustments. We guarantee no automatic fee increases during your contract period.
How quickly are replacements provided?
We aim to replace absent cleaners within 72 hours, maintaining service continuity through our extensive network of pre-vetted professionals.
Are eco-friendly options available?
Yes, our cleaners use client-provided products and follow water-saving practices. We actively promote environmentally conscious cleaning methods across our network.
Videos
Reviews (1)
David Rainford
Jul 25, 2017
Report
I really want to thank your Woking Office for the service that they offer. They placed Dil with me. Dil goes beyond what is asked and I'm really pleased. I have no problem recommending Dolly Char. Thank you once again.
